KYC Compliance Supervisor — Global Payments Operations (Gurugram)
Airbnb's mission is to create a world where anyone can belong anywhere — and our Payments Risk & Compliance team makes sure the online payment ecosystem stays safe and optimized so anyone, anywhere can pay and be paid with confidence. We're hiring a KYC Supervisor to lead our Global Payments Operations compliance work in Gurugram.
The Role
This is a leadership + compliance ops hybrid: you'll manage day-to-day KYC operations, own staffing and scheduling, and serve as the subject matter expert for escalated cases — while building an innovation-friendly, scalable compliance program for Airbnb Payments.
What You'll Do
- Oversee KYC onboarding, remediation, and periodic reviews for individual and corporate customers
- Ensure compliance with KYC, AML, CDD, EDD, sanctions screening, and applicable regulatory requirements
- Review and approve high-risk customer profiles and escalated cases; lead investigations into due diligence, adverse media, PEPs, and sanctions
- Track performance and SLA metrics (productivity, quality, TAT) and coach a team of KYC analysts toward growth
- Monitor regulatory changes and update KYC policies, procedures, and controls
- Partner with Compliance, Risk, Legal, Operations, and Business teams to keep everything aligned
- Lead cross-functional projects that simplify complex operational problems
Who You Are
You bring compliance operations expertise with a data-driven approach, strong leadership instincts, and the ability to balance regulatory rigor with a great customer experience. You embody Airbnb's culture and values — and you're ready to make the impossible happen for travelers across one of the world's biggest markets.
🚀 Ready to Apply?
Similar Roles