Senior Product Designer (AI Customer Service) — London, UK
About the Opportunity
Intercom — the AI-first customer service platform with nearly 30,000 global businesses using its products — is hiring a Senior Product Designer in London. AI is transforming everything fast, and Intercom is at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.
The Role & Impact
At Intercom, design is in the company's DNA: 60+ designers across R&D and Brand, with two co-founders from design — designers lead from the start, shaping products that millions of people interact with daily. In a world where it's easier than ever to get software to 75% built, it's the last 25% that really matters. This role needs a deep craft specialist who will raise the quality bar, bring creativity, and drive best-in-class interaction and visual design across Intercom's most strategic product areas.
What You'll Do
- Lead design for strategic product areas across Intercom's AI customer service platform
- Push execution excellence — this is not a strategy-only or people-management role; it's a maker role
- Raise the quality bar for interaction and visual design
- Work with a team that integrates AI into design, development, and go-to-market
What You Bring
- Deep product design craft — interaction design, visual design, and systems thinking
- Experience designing complex B2B or AI-powered products
- A portfolio that demonstrates the last 25%: the polish and detail that make products loved
- The drive to lead by craft and execution
If you want to work on cutting-edge AI experiences that push the boundaries of product design, there's no better place to be.
🚀 Ready to Apply?
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