Senior UX Researcher (Qual & Quant) — Riyadh, Saudi Arabia
About the Opportunity
HungerStation — part of the Delivery Hero Group, the world's pioneering local delivery platform — is looking for a Senior UX Researcher to join the team in Riyadh. This is a role for someone who is equal parts analytical, empathetic, and bold: a researcher who thrives on uncovering user insights through both structured analysis and real-world fieldwork. You'll sit at the centre of product decisions, making sure every feature is backed by deep user understanding — never assumptions.
The Role & Impact
You'll plan, conduct, and synthesize research across the entire product lifecycle, working closely with designers, product managers, and data analysts. Expect a mix of in-field and remote research across Saudi Arabia and the wider MENA region — from intercept interviews and contextual inquiries in public spaces to usability sessions and diary studies.
What You'll Do
- Lead end-to-end research initiatives: defining goals, selecting methods, synthesizing findings, and communicating insights
- Balance qualitative and quantitative approaches — in-depth interviews, surveys, diary studies, analytics deep-dives, and A/B test evaluation
- Document findings through structured reports, visual frameworks, and presentation decks that drive design and product decisions
- Build scalable research frameworks to improve consistency, speed, and rigour across the team
- Advocate for users by translating empathy into measurable impact for stakeholders
What You Bring
- 5+ years of experience in UX Research or Human-Centered Design, ideally in fast-paced, product-driven tech environments
- Bachelor's or Master's in Human-Computer Interaction, Psychology, Design, or a related field
- Expertise across qualitative and quantitative research methods
- Fluency in English required; Arabic proficiency is mandatory for this role
You might find yourself testing onboarding flows in Riyadh's busiest malls, shadowing delivery riders to map post-order pain points, or running concept-testing workshops for new launches in Food, Quick Commerce, or FinTech. If you love turning messy human behaviour into clear product direction, this is the place to do it.
🚀 Ready to Apply?
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