Lead Product Manager, Conversational Banking (Applied AI) — Berlin, Germany
About the Opportunity
N26 — Europe's leading digital bank — is scaling support without scaling headcount, and Conversational Banking is how. The ambition: banking as a non-event, where clients get help in their channel and language of choice, and most issues resolve before a human agent ever gets involved. N26 builds the intelligence in-house — owning its orchestration and AI layer rather than renting it from vendors — and the programme is shifting from an assistant that answers questions to a system that acts on them.
The Role & Impact
As Lead Product Manager, you'll own one of the highest-value capability areas in the programme end to end — from discovery through delivery to measured resolution outcomes. You'll work at the intersection of applied AI, banking operations, and regulation, shipping capabilities that millions of clients across Europe use without thinking about them.
What You'll Do
- Own a Capability Area: Take full product ownership of a defined slice of the programme — a set of high-volume client journeys or an agent-facing capability — including roadmap, delivery, and outcomes
- Ground Everything in Evidence: Lead discovery on contact drivers behind your area, building problem statements from real client voice and operational data
- Ship Agentic Capabilities: Work daily with engineering and applied AI teams to move journeys from answering to acting — safe, autonomous resolution with the right guardrails and escalation paths
- Measure Outcomes: Define metrics, work directly with data, and separate signal from vanity
What You Bring
- 3+ years in product management, with at least one product or major capability you owned end to end
- Experience with AI-powered, conversational, or automation products — or a hands-on understanding of how LLM-based systems behave in production
- Strong analytical fluency and the communication range to write for executives and go deep with engineers, in English
- A bias to evidence over opinion, and comfort operating with ambiguity in a fast-moving programme
Nice-to-haves: banking/fintech experience, exposure to contact-centre operations, or additional European languages. This is a newly expanded segment with proven foundations — and the interesting work is just starting.
🚀 Ready to Apply?
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