Senior Product Manager, Messenger (AI Customer Agent) — Fin (Intercom), London, UK
Fin — the AI Customer Agent company behind the highest-performing AI agent on the market — is looking for a Senior Product Manager to own the Messenger, its most important channel. Founded in 2011 and now with nearly 30,000 businesses using its products, Fin combines its AI agents with the natively integrated Intercom help desk to transform customer support.
The Role & Impact
You'll lead a world-class team of engineers, designers, and researchers to shape the future of business messaging and AI-powered customer engagement — products that touch millions of people every day. It's a career-defining seat in one of the largest private software companies in the world.
What You'll Be Doing
- Own the Messenger as Product Manager — Fin's most important channel
- Deeply understand customer problems through research, data, and direct customer interactions, then frame them clearly for your team
- Manage the roadmap: define what should be built, when, and why — and communicate it to generate alignment and excitement
- Collaborate with engineers and designers to imagine, build, and ship — from bold future visions to small, focused iterations
- Leverage AI to accelerate product development and multiply your team's impact
- Evaluate impact through quantitative and qualitative measures, in beta and after release
- Own quality in your product area and partner across the business on GTM strategy and execution
What You'll Need
There's no minimum years requirement — they're interested in impact, drive, and potential. You'll need:
- Sharp customer focus and problem framing, backed by data and qualitative insight
- Compelling roadmap storytelling that excites customers and teams
- Excellent product judgment — balancing customer needs, business impact, and technical constraints
- AI fluency: understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions with engineering
- Technical fluency across APIs, SaaS infrastructure, and system architecture
- Outcome orientation and leadership that drives alignment
Why Join
Hybrid working from London (three days in office), a high-intensity builder culture, and the chance to define how AI transforms customer support for tens of thousands of businesses.
🚀 Ready to Apply?
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