Application Support Engineer (SQL, Fintech) — Saudi Arabia

The Role & Impact

Tamara is Saudi Arabia's first fintech unicorn and the leading "shop now, pay later" platform in the GCC — serving millions of users and thousands of merchant partners across KSA, UAE and Kuwait. We're looking for an Application Support Engineer to join our Technical Support team and keep that experience running smoothly. You'll investigate, troubleshoot and resolve technical issues reported by customers and merchants, working directly with SQL to query databases, analyse data and find root causes.

What You'll Do

• Respond to frontline agents and stakeholders via the ticketing system with fast, accurate technical assistance.
• Troubleshoot customer and merchant issues end-to-end, escalating complex cases to product teams and senior engineers when needed — and owning cases until resolution.
• Document issue details, investigation steps and resolutions clearly, feeding lessons learned back into the team.
• Contribute to the knowledge base: troubleshooting guides, FAQs and technical documentation.
• Partner with Engineering, Product and Customer Support to drive continuous improvement in system functionality and user experience.

What You Bring

• A Bachelor's degree in Computer Science, IT or a related field (preferred).
• Previous experience in a technical support role — required.
• Strong, hands-on SQL skills and the ability to analyse data and pinpoint root causes.
• Excellent communication, a proactive problem-solving mindset, and comfort in a fast-paced environment with shifting priorities.

Why Join

You'll get frontline exposure to a high-scale fintech platform, deep SQL practice, and a clear path into engineering — all in one of the region's fastest-growing companies.

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