Customer Success Manager (Enterprise SaaS) — Remote EU
About the Opportunity
Typeform — the refreshingly different form builder helping over 150,000 businesses collect data with forms, surveys, and quizzes people actually enjoy — is looking for a Customer Success Manager to support its Enterprise customers. The Customer Success team focuses on helping Enterprise customers explore what's possible with Typeform, working with them throughout their lifecycle to ensure they use the platform to its fullest potential.
The Role & Impact
By proactively engaging customers at different lifecycle stages, you'll maintain the role of trusted advisor and help Enterprise customers grow with Typeform. This role is open remotely across Germany, Ireland, the Netherlands, Portugal, Spain, and the UK.
What You'll Do
- Build and manage relationships with Enterprise customers throughout their lifecycle
- Drive adoption, expansions, and renewals across your book of business
- Proactively engage customers at key lifecycle stages as a trusted advisor
- Identify and communicate trends in your book of business
- Partner with the wider team to enable mission-critical processes for customers
What You Bring
- Proven experience in customer success or customer relationship management — SaaS experience preferred
- A track record of expansions and renewals
- The ability to build rapport easily with customers and team members
- Process-driven, analytical thinking, and strong communication skills
- The knack for breaking down technical terminology in a non-technical way
A natural curiosity, a team-focused instinct, and a sense of humor never hurt either!
🚀 Ready to Apply?
Similar Roles