Customer Success Manager (Remote, North America) — Drive DevSecOps Value at GitLab
About the Opportunity
GitLab is the intelligent orchestration platform for DevSecOps — trusted by more than 50 million registered users and over 50% of the Fortune 100. But adoption isn't automatic; it's earned. That's where the Customer Success team comes in, and they're hiring a Customer Success Manager to help customers realize the full value of the platform.
What You'll Own
- A portfolio of customers where you're the trusted advisor — guiding them on Git, branching strategies and the broader DevSecOps journey
- Driving adoption, measurable outcomes and long-term advocacy: customers who get value stay, expand and champion GitLab
- The bridge between customer business goals and platform capabilities, making sure every account sees real return
How GitLab Works
This is a fully remote company built on transparency and iteration. AI is treated as a core productivity multiplier — every team member is expected to weave AI into their daily workflows. You'll collaborate with industry leaders, tap into a high-performance culture driven by GitLab's values, and work where your voice genuinely counts.
Who You Are
- Experience in customer success, account management or technical account management in software
- Comfort with technical concepts — you don't need to write code, but you should speak DevSecOps credibly
- A trusted-advisor mindset: consultative, outcome-focused, and relentless about customer value
- Excellent communication and the ability to work async across a global, all-remote organization
Why This Role
A clear career accelerator at a company where 50% of the Fortune 100 ships software on GitLab. You'll own real relationships, work fully remote across North America, and help shape how the world builds software — one customer at a time.
🚀 Ready to Apply?
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