Vercel is the agentic infrastructure company behind Next.js, v0 and the AI SDK — the platform trusted by OpenAI, PayPal, Ramp and millions of developers worldwide. This role is fully remote within the UK or Germany.

What the job actually is

You will join the Customer Support Engineering team and become the technical expert customers turn to when things get hard. Beyond answering questions, you will build internal tooling and engineer solutions that help developers get the most out of the platform. It is a deeply technical role for someone with support experience and the ability to specialize across multiple core domains.

Day-to-day responsibilities

Resolving complex technical issues across the Vercel platform
Writing and improving internal tooling that scales support impact
Specializing in several core domains of the stack
Escalating and collaborating with product and engineering teams
Feeding customer insight back into the product

What you bring

Solid technical skills: JavaScript/TypeScript, web platforms or cloud infrastructure
Prior experience in technical support, solutions engineering or customer engineering
Strong async written communication
Genuine empathy for developers and a drive to unblock them

Why join

You will work alongside the people building the modern web stack, with deep exposure to Next.js and edge infrastructure, in a fully remote team across the UK and Germany.