Lead II — Delivery Service Pakistan — foodpanda (Delivery Hero) — Lahore 🇵🇰
About the Opportunity
foodpanda (part of Delivery Hero, the world's leading local delivery platform) is hiring a Delivery Service Lead in Lahore to own the operational heartbeat of its customer service operation in Pakistan.
The Role & Impact
You'll act as the main operational point of contact for foodpanda's BPO partner — aligning them with Glovo's standards, processes, and performance targets (yes, the same global delivery standards). You'll obsess over day-to-day performance: tracking KPIs like Satisfaction Scores (SAT), first contact resolution (FCR), average handling times (AHT), productivity, and quality scores — and acting on deviations swiftly. Close collaboration with BPO management and on-site team leads is core to this role.
What You Bring
- Bachelor's degree in Business, Operations, or related fields
- 3-5 years in customer service operations, BPO management, or similar operational roles
- Experience in tech, marketplace, or high-growth/scale-up environments is a plus
- Hands-on KPI management and stakeholder skills
Why Join Us
A high-visibility operations role at the region's biggest food delivery brand — based in Lahore. Competitive package, dynamic culture, and real ownership.
How to Apply
Apply directly via foodpanda's official careers page below.
🚀 Ready to Apply?
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