Algolia is the pioneer and market leader in AI Search — empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, Algolia powers over 30 billion search requests — four times more than Bing, Yahoo, Baidu, Yandex and DuckDuckGo combined. This role is based in London.

The role

As Senior Customer Success Manager for the UK, you will work closely with Account Executives and Solutions Architects to ensure customers achieve their business objectives — advising on best practices and acting as the voice of the customer internally.

Your role will consist of

Driving adoption, value and growth across a portfolio of UK enterprise accounts
Building trusted relationships with customer stakeholders — from practitioners to executives
Running business reviews and mapping outcomes to Algolia's platform
Partnering with AEs on renewals, expansions and references
Feeding customer insight back into product and marketing

Who you are

Proven customer success experience with enterprise SaaS customers
A resilient problem solver — you take ownership and execute without defined processes
The humility to keep learning and the transparency people can trust
Strong communication skills in English; based in London or willing to relocate

Why Algolia

You will help some of the world's most demanding businesses master AI search — with a platform that processes billions of queries, a $2.25B-valued company behind you, and genuine room to raise the level of the team.