Senior Decision Scientist (Customer Care Analytics) — Berlin, Germany
The Opportunity
GetYourGuide — the platform connecting millions of travelers with unforgettable experiences worldwide — is looking for a Senior Decision Scientist to be the key analytical partner to its Customer Care organization. Based in Berlin, you'll sit at the intersection of Care leadership, Product and the broader Analytics team, making sure the biggest decisions are grounded in rigorous measurement and clear trade-offs.
Your Mission
- Own the analytical problems that matter most for Customer Care: define and drive the strategic analytics backlog and turn it into recommendations that shape priorities, policies and investments
- Build deep context across Care's cross-domain operations — Traveler (On-Trip), Supplier and Partner Operations — while staying anchored in Analytics to uphold standards and company-wide metrics
- Design experiments, build measurement frameworks and surface insights that protect trust in the GetYourGuide experience
- Partner closely with Care leadership and Product teams to translate analysis into decisions
What You Bring
- Strong applied experience in decision science, analytics or data science, ideally in marketplace or customer operations contexts
- Rigorous experimentation and causal-thinking skills
- Ability to communicate trade-offs clearly to senior stakeholders
- Comfort navigating ambiguity and influencing without authority
Why GetYourGuide
You'll do work that directly shapes how one of the world's leading travel platforms cares for its customers — with high visibility, real ownership and a genuinely global team. If you love turning messy operational questions into sharp, decision-ready analysis, this role is for you.
Apply directly and change the way the world travels.
🚀 Ready to Apply?
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