Senior Manager, Technical Support Engineering — Fleet Tech Leader (Islamabad & Lahore, Remote)
Who We Are
Motive is the AI-powered platform for physical operations — one system where safety, operations, and finance teams manage drivers, vehicles, equipment, and fleet spend. Serving nearly 100,000 customers across transportation, logistics, construction, energy, and more, Motive is changing how freight and fleets run.
The Role
We're looking for an experienced Senior Manager, Technical Support Engineering to lead a significant portion of our Tier 2/Tier 3 Technical Support organization within Global Support. This is a leadership seat that owns performance, operating rhythm, org design, and execution across multiple teams and customer segments — SMB, MMC, and Enterprise/Strategic.
What You'll Own
- Leading managers, senior individual contributors, and specialized support functions across Technical Support Engineering and Technical Account Management
- Driving organizational outcomes across CSAT, SLA, FCR, backlog health, escalation quality, and incident readiness
- Building the systems, leaders, and cross-functional partnerships needed to scale
- Operating at multiple altitudes: close enough to guide execution during critical customer moments, strategic enough to shape org structure, process, and tooling
Who You Are
- A seasoned support engineering leader with experience managing Tier 2/3 organizations
- Strong people developer — you build leaders, not just teams
- Metrics-driven with a track record of improving CSAT and SLA outcomes
- Comfortable in a fast-paced, high-growth environment
Why Join
Own a mission-critical function at a Forbes Cloud 100 company, with real scope to shape how global support scales.
🚀 Ready to Apply?
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