Technical Customer Success Manager (Product Analytics) — Remote EMEA
About PostHog
PostHog is the only platform that acts like a co-pilot for product teams (and their AI agents) — from product analytics and session replay to PostHog Code, an AI devtool that understands your product, not just your codebase. Launched from Y Combinator's W20 cohort, PostHog has shipped more than a dozen products, is used by 450,000+ organizations, and has raised over $180M from top investors. It's fully remote with a famously transparent public handbook.
The Role
As Technical Customer Success Manager (EMEA), you'll be the face of PostHog for 25–40 paying customers in the $20k–$100k+ ARR range. Some came through the sales process; others self-served and never talked to PostHog before. Your job: make sure both types stay — taking care of the technical side (debugging, config advice), the commercial side (pricing questions, credit renewals) and the human side (multi-threading, escalations).
What You'll Be Doing
- Build relationships with your users — know the key people at each company, and make sure they know you
- Own customer feedback and make sure it reaches the wider PostHog team
- Investigate technical issues — often solving them yourself rather than passing to support
- Watch product usage and revenue data so customer health never moves into the red; act early when it does
- Be super responsive to Slack messages, support tickets and emails — and their favorite CSM ever
- Build automations to make your job easier (PostHog encourages it!)
What You Won't Be Doing
- You won't need to bring someone to every customer meeting — it's normally just you and the customer
- This role is focused on retention, not aggressive expansion
Requirements
- Technically capable — you don't need to be an engineer, but you should be comfortable with code and configuration best practices
- Great at building trust and communicating clearly with technical users
Why Join
A rare blend: a hot, product-led, fully remote company where your technical depth and customer care directly drive retention — with base salary plus a bonus for hitting retention targets.
🚀 Ready to Apply?
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