Team Lead, Partner Onboarding (KYB & AML Focus) — Riyadh, Saudi Arabia
About the Opportunity
Tamara — Saudi Arabia's first fintech unicorn and the leading buy-now-pay-later platform across the GCC — is hiring a Team Lead for Partner Onboarding in Riyadh. Backed by Sanabil Investments and PIF, Tamara partners with global and regional brands like SHEIN, Jarir, noon, IKEA and Amazon, and serves millions of users across the region. This is an onsite role at their Riyadh headquarters.
The Role & Impact
You'll lead and assess the daily activities of the Partner Onboarding team, coaching partner care representatives and delivering regular performance feedback. Beyond team leadership, you'll own merchant onboarding risk: assessing AML/CFT risk factors (industry, geography, payment flow, behaviour), assigning onboarding risk ratings, and keeping everything logged and audit-ready in Salesforce in real time.
Key Responsibilities
- Oversee and assess onboarding staff activity; train the team on customer service standards and company policy
- Perform KYB due diligence — validating trade licenses, analysing UBO/shareholder structures, applying risk-based decisions
- Escalate high-risk or suspicious cases to Compliance for EDD or SAR filing via defined paths
- Monitor regulatory changes (SAMA, CBUAE, FATF) and update screening rules, checklists and playbooks
- Liaise daily with Commercial, Compliance, Product and Risk teams to clear onboarding blockers
- Track and report onboarding KPIs — turnaround time, pass/fail rates, false-positive ratios
- Support internal and external audits with evidence packs and examiner responses
What You Bring
- 1–3 years of hands-on KYB due diligence, AML/CFT screening or merchant onboarding in a fintech, payments or regulated financial institution in UAE/KSA
- At least 1 year as a supervisor or team lead, with up to 3 years in customer service or contact centre environments
- Proficiency in Salesforce (or similar case-management tools) with audit-ready record keeping
- Working knowledge of sanctions, PEP and adverse-media screening (UN, OFAC, EU, GCC) using tools like Dow Jones, World-Check or LexisNexis
- A bachelor's or master's degree in business administration or a related field
Why Join Us
This is a chance to sit at the intersection of operations, compliance and growth inside one of the region's fastest-scaling fintechs — with real ownership over how merchants are onboarded safely and efficiently.
🚀 Ready to Apply?
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